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Communication Skills

Emp. Skills part-1, Module-5, page no- 124-158

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By Roni
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Communication Skills

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Q1: We can share our thoughts, ideas and feelings through

  • Communication
  • Reading
  • Watching
  • Hearing

Q2: Effective communication needs to be

  • Simple
  • Clear
  • Complete
  • All of these

Q3: Which among these is a type of communication?

  • Verbal
  • Non-Verbal
  • Visual
  • All of these

Q4: Nitya wanted to discuss an issue with her teammates. What type of communication is it?

  • Written
  • Verbal
  • Image
  • Video

Q5: The way we sit, our facial expression and body language show communication.

  • non-verbal
  • verbal
  • informal
  • written

Q6: Verbal communication is the use of

  • Sign
  • Words
  • Maths
  • Images

Q7: Forms of verbal communication are

  • Making eye contact
  • Thinking
  • Writing and Speaking
  • Dancing

Q8: Clear communication leads to

  • Different work
  • Opposite work
  • Slow work
  • Faster work

Q9: Seetha is speaking to her customers to understand how to improve her business. What type of communication is this?

  • Verbal Communication
  • Non-Verbal Communication
  • No Communication
  • Written communication

Q10: Raj and Tej talk to each other only on the phone. What type of communication is this?

  • Sign communication
  • Non-Verbal Communication
  • Verbal Communication
  • Written communication

Q11: Letter is a form of communication.

  • Non-verbal
  • Spoken
  • Written
  • Telephone

Q12: A formal letter can be used for purposes.

  • Boring
  • Official
  • Friendship
  • Fighting

Q13: "Reg" in the letter means

  • Regarding
  • Subject
  • Greetings
  • Body

Q14: Tom received a letter, but it did not have any details of who sent it. The letter was missing the address.

  • Receiver's
  • Sender's
  • Greetings
  • Subject

Q15: Sam wanted to apply for a job. He thought of writing a cover letter to the company. But his friend suggested to attach with the cover letter.

  • Brochure
  • Leave
  • Formal
  • Resume

Q16: Which is not a type of non-verbal communication?

  • E-mail
  • Eye-contact
  • Hand movements
  • Facial expression

Q17: Shouting shows we are angry. Talking very slowly shows we are tired or sleepy. What part of non-verbal communication helps us understand this?

  • Smile
  • Hand movements
  • Tone of voice
  • Eye movements

Q18: Distance between yourself and the other person is called

  • Spatial distance
  • Relationship
  • Informal
  • Close

Q19: When talking to our co-workers, we should not stand or sit to them.

  • too close
  • opposite
  • In front of
  • next to

Q20: Cherry is going for an interview. What should she not do?

  • Wear formal dress
  • Apply too much makeup or perfume
  • Take her resume
  • Wear clean clothes

Q21: You can speak to your friend

  • Formally
  • Informally
  • By reading their mind
  • By dancing

Q22: Which is not a type of communication?

  • Verbal
  • Non-verbal
  • Written
  • Driving

Q23: Formal communication is used at

  • Friend
  • House
  • Party
  • Workplace

Q24: Vinod met his new manager at his workplace. He had to himself first.

  • Thank
  • Introduce
  • Appreciate
  • Praise

Q25: Whenever we are communicating we have to be dressed appropriately, maintain our body language and maintain

  • a very loud volume
  • make up
  • eye contact
  • silence

Q26: Exchange of ideas happen through

  • Communication
  • Listening
  • Watching
  • Singing

Q27: At workplace, communication must follow the

  • Ideas
  • Text
  • 6Cs
  • Close

Q28: Organizations communicate mainly through

  • Letters
  • E-mails
  • Project
  • Unfamiliar words

Q29: In a meeting, Surya speaks in Hindi. Some of his team members understand both English & Hindi, while others only know English. What should Surya do?

  • Speak in Hindi
  • Scold people
  • Stop talking
  • Speak in English

Q30: Which communication method should be used to share confidential information and documents in the workplace?

  • WhatsApp
  • Email
  • Instagram
  • Phone

Q31: What can make it difficult to communicate in the workplace?

  • Language differences
  • Use of unfamiliar words
  • Differences in communication styles
  • All of these

Q32: The concept of best describes importance of teamwork.

  • Conflict
  • Synergy
  • Team
  • Group

Q33: Sharing will help everyone feel involved and

  • Happy
  • Sad
  • Motivated
  • Close

Q34: Ram, Vinay and Sandeep are working as a team to finish the geography project. Vinay is sharing his thoughts. What are Vinay and Sandeep supposed to do?

  • Listen actively
  • Play
  • Go around the school
  • None of these

Q35: Tina and Lyra's team are working together to finish the school painting project. What should both the teams do to finish the project?

  • Resist
  • Share resposibility
  • Fight
  • Argue

Q36: Argument or disagreement between two groups of people is called

  • Teamwork
  • Conflict
  • Happiness
  • Fun

Q37: Conflict usually creates

  • Negative emotions
  • Positive emotions
  • Enjoyment
  • Happy emotions

Q38: Conflict in workplace affects

  • ability to work
  • salary
  • environment
  • weather

Q39: James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of

  • Poor communication
  • Typing error
  • Poor listening
  • Stress

Q40: Shwetha and Rakshit are coworkers. They are angry with each other because they have not completed a project properly. Which is a good way to resolve such conflicts in the workplace?

  • Quit the job
  • Find different ways to solve the problem
  • Ignore each other
  • File a police complaint

Q41: Negative comments made about our action or performance is called

  • Appreciation
  • Congratulations
  • Criticism
  • Reward

Q42: If a person recieves harsh, unfair and very negative criticism, they feel very unhappy. What type of criticism is this?

  • Helpful criticism
  • Fair criticism
  • Unfair criticism
  • Positive criticism

Q43: During criticism we must remain and to the person.

  • happy and joyful
  • calm and listen
  • shout and cry
  • fight and cry

Q44: Priya received constructive (helpful) criticism from her manager about her latest project. What should she do?

  • Listen
  • Understand
  • Thank her manager
  • All of these

Q45: Kishore's manager gave him positive and negative feedback. Kishore is feeling confused. What should he do next?

  • Calm down and think
  • Try to understand the positive points given by his manager
  • Try to understand the negative points given by the manager
  • All of these

Q46: We start communicating when we are

  • Adults
  • Parents
  • Children
  • Old

Q47: Rita talks to her customers. But she is unable to understand what they say. What should she do?

  • Improve her listening skills
  • Stop talking to them
  • Fight with customers
  • Stop her business

Q48: You are unable to share your message properly in an email. Which skill should you improve?

  • Written communication
  • Speaking
  • Reading
  • Playing

Q49: You are scared to communicate with others. What are some ways to solve this problem?

  • Find your strengths about communication
  • Find your weakness about communication
  • Find ways to improve & learn more about your weakness
  • All of these

Q50: How should you respond to constructive feedback from someone?

  • Listen and understand
  • Argue with the person
  • Feel nervous
  • Ignore the feedback
Found a mistake or mismatch in the question or answer? Let us know via email.
1st year, Emp Skills
Emp Skills part-1 ITI
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